Frequently Asked Questions

FAQ

Most frequent questions and answers

You can book online by clicking here or alternatively you can contact our office who will be happy to talk through your booking on 01671402256 or email us at info@scottstrails.com

 A £100 non-refundable booking deposit is required to secure your booking. The balance of the hire charge will need to be paid 6 weeks prior to the start of the hire. If your hire falls within 6 weeks of booking the full hire fee will need to be paid to secure your booking. The damage security deposit will need to be paid 48hrs prior to collection.  Please see the questions below for information on the damage security deposit.

We will need a copy of your driving licence and anybody else who wishes to drive the motorhome.

We will also require Two proofs of address for each named driver – These can be utility bills, bank statements, council tax bill, credit card statements etc, but they do need to be dated within the last 3 months. 

DVLA driving licence check codes will also be required for all drivers. Please see “How do I obtain a DVLA check code” question further down the page for details.

You will need to sign a copy of our terms and conditions and send this over to use either by post or by email to info@scottstrails.com

The full driving licence issued by your country of residence for each named driver.

The international driving licence if you’re driving licence is written in a different language other than English.

A copy of the passport for main hirer and each named driver

Two proofs of address for main hirer and each named driver. These can be utility bills, bank statements or credit card statements etc however but they do need to be dated within the last 3 months.

Anyone between the ages of 25-79 who has held the required license, for at least 2 years, and has current driving experience can drive our motorhomes. We will ask you to verify your license by sending a DVLA check code to us. Drivers between the ages of 76-79 have an increased damage security deposit. This is set by our insures and we are unable to wavier this. Please check with our rental assistants regarding any driving convictions/penalty points that you may have.

All our motorhomes are under 3.5 tonne and can be driven on a standard car B licence entitlement. The motorhomes are also automatic so can be driven on automatic only licences.

As we will require confirmation of your  driving licence and any endorsements you may or may not have we will need to access your online DVLA record. This can be done with the use of your National Insurance number via this link: https://www.gov.uk/view-driving-licence

Once you have logged in, please select the “Share your licence information” option and select “Create a code”. This code is valid for 21 days and must be sent to us prior to collecting the motorhome.

For drivers between the ages of 25-75 the damage security deposit is £750. For drivers 76-79 the damage security deposit is £1000. These rates are set by our insures and we can not reduce these. The damage security deposit must be paid 48HRS prior to collection of your motorhome and will be returned within 5 working days of a undamaged motorhome being returned to us. Please see our terms and conditions for full details.

Our insurance company requires that we take a damage security deposit from hirers. This is designed to cover the excess associated with the insurance policy. What this means in practice is that should you damage the van, its contents or third party property/vehicles you’ll be liable for the first £750 of damage caused. The damage security deposit is increased to £1000 for drivers aged 76-79. The insurance company also insist that the payment is trackable so cash is not allowable and the damage security deposit must be paid via credit or debit card.

If the motorhome is returned to us without any damage, you will be refunded the full damage security deposit within 5 working days. We usually aim to refund this the next working day but that is not always possible.

If you were to have an accident or damage the van we would take the repair costs from your security deposit and return the remaining balance back to you once the vehicle has been repaired.

Along as you are driving the motorhome in accordance with our terms and conditions you will never be asked for more money even if the repair cost more than the security deposit. Our insurance company will cover the remaining repair bill.

Damage security deposits are an industry standard across all forms of hire. Some companies hide this within the terms and conditions but we like to be upfront from the start so our customers know exactly what they will need to pay.

At Scott’s Trails we want you to enjoy your holiday and not be worrying about mileage. For this reason all of our motorhome hires come with unlimited mileage as standard. 

Yes of course you can. At Scott’s Trails we have dedicated pet friendly motorhomes. We do charge an additional £25 for pet friendly hires. You can book your pet friendly motohome here.

Our shortest hire periods are for 3 night trips which can be booked here

You must collect and return you motorhome from our HQ based in Newton Stewart in Dumfries and Galloway. Our postcode is DG8 6AA. 

We may be able to drop off and pick up at a different location but this must be discussed with us prior to booking and additional chargers may be applicable. 

Our full range of includes can be seen here. We provide a range of crockery, cutlery and utensils for you to use along with a range of safety equipment. We even supply 2 full bottles of gas with your hire. You will need to provide your own bedding such as pillows and sleeping bags, towels, although these can be provided at an additional cost. Make sure you have taken out travel insurance to cover you in the event that you lose or damage any of your personal possessions as we cannot be held responsible for any personal items.

You can take our motor home to Europe/Ireland, although prior notice must be authorised before your date of travel. An additional £50/week of hire is charged to cover green cards and additional insurance costs.

Yes, we provide parking at our premises for your vehicle during the hire period. Vehicles are left at owners risk.

Vehicles are available for collection from 2pm and must be returned for 11am.

 We may be able to adjust these times to suit but this is not always possible. Please check with us before booking if you wish to change the collection and drop off times.

You will be given a comprehensive demonstration upon collection that will cover all equipment from oven to heating to TV’s for our customers ease. We will also supply you with a help guide for when you are on your trip in case you run into any difficulties.

Stay calm – accidents happen. If it’s a serious accident or a third party is involved please call the relevant emergency services and log the incident in the first instance. Call us and advise what damage has occurred we might be able to rectify it over the phone and give you further instructions. If the vehicle has to be left please make sure the vehicle is locked and secured.

At Scotts Trails we know sometimes plans change and you may need to cancel your booking. All requests for cancellation must be in writing and sent to info@scottstrails.com. For full details on cancellations and fees please see our terms and conditions.